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Shipping and Returns

Shipping / Postage

Shipping within the UK is FREE on orders over £30.

Orders under that amount are charged the paltry sum of £3

Orders are shipped the day that they are received, or the following morning if the order is placed in the late afternoon or evening.

Orders placed over a weekend are shipped on Monday mornings.

Select our express option for next day delivery.  There is no option for Saturday delivery - so an express order placed on a Friday (before last posting) will be delivered on the following Monday.

This is charged at a flat rate of £7.99

Recycled packaging.

We will sometimes recycle previously used packaging materials.

We do this to keep the shipping costs as low as possible and to save lots of baby whales.

 

NON-UK BUYERS

Sending things abroad can be very expensive.

In order to give the fairest carriage cost we weighed every single item in stock, painstakingly added it to some clever part of the website and crossed our fingers.  Consequently the correct cost will be added at the checkout once you have filled in the shipping address. We realise that it's a pain in the #### to fill in forms before finding out the carriage costs but it has been done to keep the postage costs as low as possible.

Sometimes we are able to improve our shipping prices, and if we can we will do so and pass the saving back to you. This happens most often when you are purchasing several items, so if you want more than one thing just drop us an email us to see if we can help.

 

The maximum we can ship is 2kg If your order is heavier than this we will email you to advise you of the cost or that we cannot ship your order.

PLEASE NOTE:

The US dollar is not the only currency in the world.

The £ sign represents the British Pound, aka GBP, Sterling.

The UK is not an abbreviation for a state within the USA.  It certainly does not stand for Yukon.

As a purchaser it is your responsibility to work out what your own national currency will buy you. 

We are more than happy to help, but the time to ask is BEFORE the transaction is completed and the goods are despatched.

We refer to http://www.xe.com/  for currency conversions.  It's remarkably simple to use.

 

Returns
 

We operate a simple returns policy. If for any reason you are unhappy with your purchase (if it doesn't work, if you are faulty or if you have come to your senses) you must return it to us unused and in its original condition within 7 days of receipt for replacement/exchange/refund.

Before you rush off to the Post Office please, please, please call us on               01872 862902        or email smutmeister@smuttygifts.com for a Returns Code. If you don't do this we may be unable to process your return.

If the item you are returning is faulty or if we have cocked up in any way we will happily refund your costs. The item(s) must be returned within 30 days.

If the item is being returned for any other reason ( i.e - a change of mind ) it must be in perfect, re-saleable condition. You will be liable for the cost of returning the item. Items returned to us for a refund that are not faulty/sent in error will be refunded with the same form of payment used to make the purchase. The cost of return carriage will not be repaid.

COMPLAINTS PROCEDURE:

Without you, the customer, we wouldn't have a business. Personally I try not to take too much seriously, but I do take my customers satisfaction seriously. All of your emails are read, inwardly digested and replied to as soon as is humanly possible. In most cases this means within 24 hours.

Contact me by:

Email: smutmeister@smuttygifts.com
Telephone:               01872 862902        (10am-6pm)
Mobile:               07870 195160        (and yes that is my own personal mobile number)
Snail Mail: Ian Bell, Smuttygifts, Tyrrells, Old Carnon Hill, Carnon Downs, Truro, Cornwall. TR3 6LE.